A Word From Our Customers

Testimonial statements in letters from our customers...they can say it BEST!

On 2/7 we bought a Pacemaster treadmill from Kyle in your Charleston, SC branch. He was extremely helpful and did not “push or pressure” us. We would certainly recommend him to others. Your delivery team were the real heroes! My wife was very impressed by their knowledge, attitude, helpfulness, and strength!! Tom P., Charleston, SC

I just wanted to write because I recently purchased a Precor EFX 5.23 at Superior Fitness in Virginia Beach back in January. I am already seeing results and the newsletters that I recieve from Superior Fitness have been a great help, especially when I don't feel motivated to work out or stick with my diet. Everybody at Superior Fitness has been so nice and I recommend you guys to everybody I know! Thanks a lot for helping me get back in shape! Kristin P., Virginia Beach

Our new PaceMaster Silver Select was delivered yesterday by Nick and Brandon. They did a very efficient job in setting it up, making adjustments and fine tuning the unit. They were both very pleasant and helpful. In fact, I gave them some cookies as they were leaving. Nice young men. Randy, at the Pineville store, was most helpful with our purchase. Good employees, all. C.S, Charlotte

I manage a hospital wellness center in Virginia. I wanted to take this opportunity to recognize one of your delivery men. I was so impressed with his level of professionalism that I wanted his boss to know about it. Even though I have been a customer of Superior Fitness for several years now, this was my first encounter with this gentleman. He was everything that I expected in a delivery person and he helped my staff without one complaint. He personally made me feel like he was there to service my needs for as long as I needed him to and that what I asked of him was reasonable and expected. He was efficient, courteous to the members, accommodating and patient. In one word he was outstanding, even after coming from a big delivery that was right before ours. In a time where we often expect to get bad customer service, this gentleman has made your company stand out with great customer service. This is why I continue to deal with Superior Fitness and have told the owners and my sales represenative before that you guys have a great model. Making service your focus is right on the money. Keep up the good work. Todd B., Virginia

I just wanted to let you know how pleased I am with the service I am receiving from Ron and his staff at your Greensboro location. I believe that a company is only as good as the poeple that represent them and the people at the Greensboro store represent you very well. I have bought fitness equipment from other companies and the service had been less than pleasing. Not the case this time! I am a Superior Fitness customer for life now, and would recommend you to anyone else! Joel Mann

Just writing to report that the SFS delivery team did a fine job delivering and setting up our new recumbent bike. On time, polite, cleaned-up, and tested the bike before they left. Mike Carle

Superior Fitness Systems has been a pleasure for our Country Club to work with. Our SFS service technician responds to calls promptly and I never doubt the adequacy of his work. He’s up front, able to present the problem and the most logical/financial manner of handling the problem. Thank you for your continued effort. Summer Phinney, Fitness Director, Briar Creek Country Club

Over the past 2 months I have been looking for the best deal and quality in elliptical trainers and your guys in Raleigh are spot on. I have been working closely with Ryan Fox, who has made the purchase, delivery and setup of my new Precor EFX 5.19 seamless and completely at my convenience. Thanks, your team is running on all eight cylinders.
Phillip Kiniery, CPT, Fort Bragg, NC

This afternoon your delivery team delivered a Precor treadmill to my home. The gentlemen were both very friendly and professional. They assembled the treadmill quickly and effectively. Dave Waldman

I just wanted to take a moment to send you a note on how wonderful two of your delivery gentlemen are. I have had other things delivered but never have I had such a good experience with two of the most professional people. I have to tell you too that I forgot one minor detail when giving directions to my home, and in the rain and traffic, I can only imagine how upset they would be, but they assured me that it was okay, and were so kind to say that it did not matter. They had a long day I’m sure and never indicated that I was anything but their first and only customer. Being a woman and always having to deal with people who have taken advantage or thought I didn’t have a brain…I am impressed and will refer anyone that I know to your business and tell them about my experience with the delivery team and my salesperson, which was also exceptional. Thanks for everything and making this one of the most hassle free, enjoyable purchases I’ve ever made.
Valerie Michling

Your team has helped me reach goals I thought were never possible. Bobby Barnhardt

I wanted to send a note of appreciation and praise for excellent service. I selected my machine on 12/4 and I am enjoying it assembled, in my home today 12/9. Excellent turn around time! I also wanted to praise the customer service of your installation technicians. They were friendly and courteous, knew the product well, quick and professional. Based on this experience I would gladly recommend Superior Fitness Systems to any of my friends and associates. Job well done - all the way around! Ed Coyne

I have had occasion to purchase equipment from Superior Fitness Systems in two cases. I have purchased equipment for my employer and my condo. In both cases my salesperson provided not only sound and professional advice, but also excellent customer service as well. Her exercise acumen significantly affected the amount of equipment my condo board agreed to purchase. Were it not for her, we might have had to settle for less equipment and lower quality. Happily, they acquiesced and we now have an outstanding exercise facility in our condo. I would like to commend you for having such a fine employee, she certainly helped us and should we need more equipment, we will call our salesperson. Thanks you for your attention. John Anderson, AMTI

I wanted to drop you a short note and let you know one of your employees is doing a great job representing your company…I wanted to thank Superior Fitness Systems for providing me great service to Providence Country Club and by sending an outstanding representative from you company to provide that service. Doug Archer, Director of Athletics and Activities, Providence Country Club

We have had the same service technician from the beginning. We are a non-profit organization and by no means are we one of your big spending customers. My SFS service technician has helped me keep my cardio equipment longer than the average shelf life of commercial equipment. He is not getting rich over his service calls to us, but he is rich in spirit of true customer service! I would strongly recommend Superior Fitness to any agency looking for good quality equipment with great service. Tammy Woods, Leroy Springs-Fort Mill Recreation Complex

My experience with your staff in South Charlotte has been most pleasant and very satisfactory. The Schwinn Airdyne Bike is so convenient to use at home; saves a lot of time! I appreciate the good product and superior service. Ivos Hall

Enclosed is a check for the balance due on my order. I want to thank you again for helping me with the equipment. We are very pleased. I particularly want to commend the work of the delivery/installation guys. They work hard. They quickly loaded everything in and assembled much faster than I had expected. Most importantly everything was put together right and is working beautifully. Thanks again. Guy Friddell, Landmark Communications

Several weeks ago my wife mentioned she would like an exercise bike for Christmas. I went to Google and found all the fitness centers listed in our area of North Carolina. The store manager answered when I called a location of Superior Fitness. He provided easy directions and answered a few questions I had about the bikes in general. We purchased a bike from you…very reasonable price for a nice bike. A few days later a very professional delivery team delivered the bike to our home on time with a great installation. Your crew stands above others in our area. You have the product but your sales/information staff made the difference in our purchase. A few minutes ago (the day after we got the bike) I saw my wife on the bike saying " I just love it " ...so I wanted to share our feelings about your product and service. We are glad we found your store. Have a great holiday. Your guys made my Christmas shopping a breeze. Thanks, Randall Henion

Chris, many thanks for your help in selecting the Pacemaster treadmill and for getting it delivered on Monday! Your knowledge of the treadmill had a lot to do with us buying it from you; we had been to several other places and appreciated your helpfulness, knowledge and interest in helping us select the right product--not just buy something. We are very pleased with the product so far and certainly with you and Superior Fitness. Many thanks! Kyle Tyner, Tyner & Associates, Inc.

I wanted to send you a quick email thanking you and your two staff members that delivered my new Precor elliptical machine. The guys did a great job. They were on time, friendly and efficient. Thank you so much and I’m looking forward to many workouts on my new equipment! Jenifer Jackson-Bowell

I would like to take this opportunity to express my sincere appreciation for the hard work of your commercial delivery team. They were quick, helpful, and most of all very professional in getting the equipment up and running. It is an excellent reflection of the type of people we enjoy working with at the fitness center of this university. Robert Gecan, Assistant Director-Fitness Center, Western Carolina University